Consulting for Cruise Lines, Hotels & Restaurants and Touristic Companies
What qualifies us for these duties?
Due to our many years of work, experience and a wide variety of projects in the field of cruises, hotels and tourism, we have a particular focus on the essential points and know about the importance of product development and product management, destination development, rentability, selection of service supplier and partners as well as good Quality management.
Regardless of whether it is the optimization of an existing object or product (in the first step e.g. by quality tests, quality checks, mystery checks and mystery tests) or financing and development of a new product in the cruise industry, hotel business or tourism we would be happy to support you by consulting and project management.
Our aim is always the same – to develop a product with a suitable philosophy for the target group and differentiation from competitors, which is profitable for our customers (such as owners or investors) on the one hand, but at the same time leads with the appropriate quality to high customer satisfaction and loyalty among the employees.
In order to implement these goals, we work together with a variety of experienced, well-known and trustworthy partners from e.g. areas such as financing, branding or marketing.
Opt for certification by our partners TÜV Rheinland
Get your high quality- and service standards certified! The quality seals of our longtime partner TÜV Rheinland are a meaningful quality evidence and based on uniform, service-oriented and internationally recognized standards. The neutral quality seal inspires confidence and achieves competitive advantage over competitors. We will gladly submit further information!
Quality Management, Destination Development & Consulting in the Cruise Industry
Which consulting do we offer?
- Consultancy services for hotel and shipping operations
- Consultancy services for product and quality management
- Destination development and verification of rentability
- Consultancy services for new buildings and renovations
Which quality checks do we offer?
- Mystery test, mystery check
- Open quality test, quality check
- Optional inclusion of staff
- Use of Quality Advance criteria or client-specific criteria & standards
- One-time or at regular intervals
- Optional certification (via TÜV Rheinland)
In which areas?
- Website
- Booking and Reservations
- Travel Info, car park
- Check-in
- Housekeeping
- Food & Beverage
- Fitness, Wellness treatments, SPA
- Entertainment & Daily activities
- Cruise management
- Routing & Shore excursions
- Atmosphere & Decor
- Service & Friendliness
- Health & Safety
Why choose our quality checks?
- To highlight your strengths
- To identify weaknesses
- To test standards
- To improve quality
- To optimise processes
- You can opt to customise quality criteria
- Greater customer satisfaction
- To increase profit
- Competitive advantage over competitors
Who are our customers?
- Cruise shipping lines
- Cruise operators
- River and ocean cruises
- External partners such as
- TÜV Rheinland
- Publishing houses & Broadcasting companies
Tailor-made offers
- Please contact us if you require prices for quality- and mystery checks
- Reduced rates for multiple ships
- Reduced rates for repeat checks
- Tailor-made offers for quality- and mystery checks over a number of days
- Tailor-made offers for consultancy services for product and quality management
- We will gladly carry out quality- and mystery checks according to your needs and requirements, and will provide the relevant tailor-made offers
Quality Checks and Mystery Checks for Hotels
Why choose our quality checks?
- To highlight your strengths
- To identify weaknesses
- To test standards
- To improve quality
- To optimise processes
- You can opt to customise quality criteria
- Greater customer satisfaction
- To increase profit
- Competitive advantage over competitors
Our methods
- Conducted discreetly as a mystery check / mystery test
- Open quality check / quality test
- Optional inclusion of staff
- Use of Quality Advance criteria or client-specific criteria & standards
- One-time or at regular intervals
- Optional certification (via TÜV Rheinland)
In which areas?
- Website
- Booking and Reservations
- Travel Info, garage, car park
- Front office
- Rooms
- Housekeeping
- Food & Beverage
- Fitness, Wellness treatments, SPA
- Atmosphere & Decor
- Service & Friendliness
- Health & Safety
Who are our customers?
- Privately run hotels
- Hotel chains
- Owners and Operators
- External partners such as
- TÜV Rheinland
- Publishing houses & Broadcasting companies
How does it work with quality checks for hotels
- Preliminary phone call
- Definition of format and criteria
- Website review
- Booking online or by phone
- Check-in in the afternoon
- On-site quality check / mystery check
- One overnight stay
- Check-out in the morning
- Optional evaluation meeting & walkthrough
- Subsequent written summary with optional photo documentation
Standard package prices
- €1,290 for businesses based in Germany
- €1,790 for businesses based in Europe
- Prices quoted are net , and do not include VAT
- Prices quoted include travel expenses
- Client covers agreed hotel expenses
Special agreements and tailor-made service offers
- Please contact us if you require prices for other parts of the world
- Reduced rates for multiple establishments
- Reduced rates for repeat checks
- Tailor-made offers for quality checks over a number of days
- Tailor-made offers for special agreements
- We will gladly carry out quality checks according to your
- needs and requirements, and will provide the appropriate tailor-made offers
Quality Checks and Mystery Checks for Restaurants and Bars
Why choose our quality checks?
- To highlight your strengths
- To identify weaknesses
- To test standards
- To improve quality
- To optimise processes
- You can opt to customise quality criteria
- Greater customer satisfaction
- To increase profit
- Competitive advantage over competitors
Our methods
- Conducted discreetly as a mystery check / mystery test
- Open quality check / quality test
- Optional inclusion of staff
- Use of Quality Advance criteria or client-specific criteria & standards
- One-time or at regular intervals
In which areas?
- Website
- Reservation
- Travel Info, car park
- Reception area
- Restaurant menu & selection
- Food & beverages
- Service & Friendliness
- Atmosphere & Decor
- Cleanliness of guest areas & toilets
- Health & Safety
Who are our customers?
- Privately run restaurants
- Restaurant chains
- Bistros & Bars
- Owners and Leaseholders
- Publishing houses & Broadcasting companies
Quality Checks for Airlines
Why choose our quality checks?
- To highlight your strengths
- To identify weaknesses
- To test standards
- To improve quality
- To optimise processes
- You can opt to customise quality criteria
- Greater customer satisfaction
- To increase profit
- Competitive advantage over competitors
Our methods
- Conducted discreetly as a mystery test
- Open quality test
- Optional inclusion of staff
- Use of Quality Advance criteria or client-specific criteria & standards
- One-time or at regular intervals
In which areas?
- Website
- Booking and Reservations
- Check-in
- Lounge
- Boarding & Welcome
- Cabin area and seating
- Restrooms
- Cleanliness
- Food & Beverage
- Atmosphere & Decor
- Service & Friendliness
- Health & Safety
Who are our customers?
- Airlines
- Charter companies/tour operators
- Catering companies
- Publishing houses & Broadcasting companies
Tailor-made offers
- Prices for quality and mystery tests based on effort / on request
- Special rates for multiple aircraft
- Special rates for repeat checks
- Individual offers for consulting in the field of quality and product management
- We are happy to carry out quality and mystery tests tailored to your specific requirements and needs and will gladly prepare a customized offer