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Consulting for Cruise Lines, Hotels & Restaurants and Touristic Companies

What qualifies us for these duties?

Due to our many years of work, experience and a wide variety of projects in the field of cruises, hotels and tourism, we have a particular focus on the essential points and know about the importance of product development and product management, destination development, rentability, selection of service supplier and partners as well as good Quality management.

Regardless of whether it is the optimization of an existing object or product (in the first step e.g. by quality tests, quality checks, mystery checks and mystery tests) or financing and development of a new product in the cruise industry, hotel business or tourism we would be happy to support you by consulting and project management.

Our aim is always the same – to develop a product with a suitable philosophy for the target group and differentiation from competitors, which is profitable for our customers (such as owners or investors) on the one hand, but at the same time leads with the appropriate quality to high customer satisfaction and loyalty among the employees.

In order to implement these goals, we work together with a variety of experienced, well-known and trustworthy partners from e.g. areas such as financing, branding or marketing.

Opt for certification by our partners TÜV Rheinland

Get your high quality- and service standards certified! The quality seals of our longtime partner TÜV Rheinland are a meaningful quality evidence and based on uniform, service-oriented and internationally recognized standards. The neutral quality seal inspires confidence and achieves competitive advantage over competitors. We will gladly submit further information!

Quality Management, Destination Development & Consulting in the Cruise Industry

Which consulting do we offer?

  • Consultancy services for hotel and shipping operations
  • Consultancy services for product and quality management
  • Destination development and verification of rentability
  • Consultancy services for new buildings and renovations

Which quality checks do we offer?

  • Mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria, or Setting customer specific criteria and standards
  • One off or on a regular basis
  • You can opt for certification (by TÜV Rheinland – a global provider of technical, safety, and certification services)

In which areas?

  • Website
  • Booking and Reservations
  • Travel Info, car park
  • Check-in
  • Housekeeping
  • Food & Beverage
  • Fitness, Wellness treatments, SPA
  • Entertainment & Daily activities
  • Cruise management
  • Routing & Shore excursions
  • Atmosphere & Decor
  • Service & Friendliness
  • Health & Safety

Why choose our quality checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

Who are our customers?

  • Cruise shipping lines
  • Cruise operators
  • River and ocean cruises
  • External partners such as
  • TÜV Rheinland
  • Publishing houses & Broadcasting companies

Tailor-made offers

  • Please contact us if you require prices for quality- and mystery checks
  • Reduced rates for multiple ships
  • Reduced rates for repeat checks
  • Tailor-made offers for quality- and mystery checks over a number of days
  • Tailor-made offers for consultancy services for product and quality management
  • We will gladly carry out quality- and mystery checks according to your needs and requirements, and will provide the relevant tailor-made offers

Quality Checks and Mystery Checks for Hotels

Why choose our quality checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

Our methods

  • Undercover mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria, or Setting customer specific criteria and standards
  • One off or on a regular basis
  • You can opt for certification (by TÜV Rheinland – a global provider of technical, safety, and certification services)

In which areas?

  • Website
  • Booking and Reservations
  • Travel Info, garage, car park
  • Front office
  • Rooms
  • Housekeeping
  • Food & Beverage
  • Fitness, Wellness treatments, SPA
  • Atmosphere & Decor
  • Service & Friendliness
  • Health & Safety

Who are our customers?

  • Privately run hotels
  • Hotel chains
  • Owners and Operators
  • External partners such as
  • TÜV Rheinland
  • Publishing houses & Broadcasting companies

How does it work with quality checks for hotels

  • Initial telephone meeting
  • Establishing format and criteria
  • Website check
  • Online or telephone booking
  • Afternoon check-in
  • On site quality check / Mystery check
  • Overnight stay
  • Morning check-out
  • Optional evaluation meeting and site-inspection possible
  • Follow-up written report, possibly including photographs

Standard package prices

  • €1,290 for businesses based in Germany
  • €1,790 for businesses based in Europe
  • Prices quoted are net , and do not include VAT
  • Prices quoted include travel expenses
  • Client covers agreed hotel expenses

Special agreements and tailor-made service offers

  • Please contact us if you require prices for other parts of the world
  • Reduced rates for multiple establishments
  • Reduced rates for repeat checks
  • Tailor-made offers for quality checks over a number of days
  • Tailor-made offers for special agreements
  • We will gladly carry out quality checks according to your
  • needs and requirements, and will provide the appropriate tailor-made offers

Quality Checks and Mystery Checks for Restaurants and Bars

Why choose our quality checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

Our methods

  • Undercover mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria, or Setting customer specific criteria and standards
  • One off or on a regular basis

In which areas?

  • Website
  • Reservation
  • Travel Info, car park
  • Reception area
  • Restaurant menu & selection
  • Food & beverages
  • Service & Friendliness
  • Atmosphere & Decor
  • Cleanliness of guest areas & toilets
  • Health & Safety

Who are our customers?

  • Privately run restaurants
  • Restaurant chains
  • Bistros & Bars
  • Owners and Leaseholders
  • Publishing houses & Broadcasting companies

Quality Checks for Airlines

Why choose our quality checks?

  • To highlight your strengths
  • To identify weaknesses
  • To test standards
  • To improve quality
  • To optimise processes
  • You can opt to customise quality criteria
  • Greater customer satisfaction
  • To increase profit
  • Competitive advantage over competitors

Our methods

  • Undercover mystery check
  • Open quality check
  • Possibility of involving personnel
  • Setting quality advance criteria, or Setting customer specific criteria and standards
  • One off or on a regular basis

In which areas?

  • Website
  • Booking and Reservations
  • Check-in
  • Lounge
  • Boarding & Welcome
  • Cabin area and seating
  • Restrooms
  • Cleanliness
  • Food & Beverage
  • Atmosphere & Decor
  • Service & Friendliness
  • Health & Safety

Who are our customers?

  • Airlines
  • Charter companies/tour operators
  • Catering companies
  • Publishing houses & Broadcasting companies

Tailor-made offers

  • Please contact us if you require prices for quality checks and mystery checks
  • Reduced rates for multiple aircrafts
  • Reduced rates for repeat checks
  • Tailor-made offers for consultancy services for product and quality management
  • We will gladly carry out quality- and mystery checks according to your needs and requirements, and will provide the relevant tailor-made offers